Consumer — A private individual purchasing for personal use, not for business purposes.

Customer — Any consumer or business placing an order, requesting a quote, or making a purchase — through any channel.

Product — Any item sold by Dfi Corporate under the Dafi Time & Bags brand, including watches and bags.

In-Stock Item — A product immediately available for purchase and shipment, as indicated on dafi.nl.

Sourced Item — A product shown on dafi.nl with a 2–4 week delivery window. Not held in stock; obtained specifically for the customer. Sourced Items are subject to the Special & Custom Orders terms.

Custom / Special Order — Any item ordered, produced, or sourced at the customer's specific request that is not a regularly listed in-stock product.

Online Purchase — Any order placed through dafi.nl, Instagram, WhatsApp, email, or any other digital channel. For Custom and Special Orders placed via any channel, the rules in the Special & Custom Orders section apply regardless of how the order was initiated.

Part-Exchange Transaction — A transaction in which a customer sells one or more items to Dfi Corporate and simultaneously purchases one or more items from Dfi Corporate, with a cash difference settled between parties.

Pricing & VAT — The Margin Scheme

Under Dutch law, many of the products we sell are subject to the Margeregeling (Margin Scheme).

If standard VAT applies to a specific item, this will be explicitly stated on the product listing and invoice. When no VAT mention is made, the Margin Scheme applies and the listed price is all-inclusive.

Order Confirmation

An agreement is formed when you place an order through any channel. We reserve the right to refuse or cancel orders in the following situations:

• The product is out of stock or no longer available
• The order is flagged as unusual or potentially fraudulent
• Billing information cannot be verified
• There is a visible pricing error on the listing
• We are unable to deliver to the provided address

If we cannot accept your order, you will be notified by email or WhatsApp and any payment made will be fully refunded.

Payment — Bank Transfer Only

All payments — for both in-person and online/remote purchases — must be made by bank transfer. We do not accept cash or card payments. Our bank details are provided on your invoice or upon request. Full payment is required before delivery unless otherwise agreed in writing.

Our Verification Process

Every item sold by Dafi Time & Bags is inspected and verified before listing. We maintain a complete photographic record of each item, including reference numbers, serial numbers, hallmarks, hardware, stitching, and any other identifying features. This documentation forms the basis of our authenticity guarantee and our ability to verify claims after the fact.

Authenticity Claims

If you believe an item you purchased from us is not authentic, you must notify us in writing within 14 days of receiving it — via email (info@dafi.nl) or WhatsApp — with a clear description of your concern and supporting evidence.

Upon receiving a claim, we will conduct a review using our photographic records and, where necessary, engage an independent specialist for expert assessment. We reserve the right to request that the item be returned for physical inspection before any determination is made.

If an item is confirmed to be inauthentic following our investigation, we will provide a full refund of the purchase price. We will not accept or act on claims where the item presented for assessment does not match our records for the item sold — our photographic documentation is definitive in establishing what was sold and in what condition.

Bags — Authenticity Only

For bags, our guarantee covers authenticity exclusively. Luxury bags are subject to wear and use over time, and any manufacturing defects are matters between the customer and the original brand. We do not warrant the condition, material, hardware, or durability of bags beyond what was accurately described and shown at the time of sale.

In-Stock vs. Sourced Items

Items on dafi.nl that are immediately available are In-Stock Items. Items showing a 2–4 week delivery window are Sourced Items — they must be obtained specifically for you and are governed by the Special & Custom Orders section, not the standard return policy.

Official Channels

Orders can be placed through any of our official channels: dafi.nl, email, WhatsApp, or any social media account linked directly from dafi.nl. The easiest way to verify you are dealing with us: if the channel is linked on our website, it is ours. If it is not linked on dafi.nl, it is not us — and we accept no responsibility for any transactions, communications, or representations made through unaffiliated or unofficial accounts, including look-alike or impersonator accounts on any platform.

Shipping & Delivery

Shipping costs are calculated per order and are borne by the customer. You are also responsible for any applicable import/export duties, excise duties, or local taxes. We are not responsible for declaring or paying these on your behalf. We ship to the address provided at time of order and may use third-party carriers.

Delivery Times

All delivery times are estimates. Delays can occur, particularly with high-value sourced goods. A delayed delivery does not constitute a breach of contract and does not entitle you to compensation or cancellation unless a firm deadline was explicitly agreed in writing.

Right to Return — 14-Day Cooling-Off Period

As a consumer making a direct online purchase of an in-stock item, you have the right to cancel within 14 calendar days of receipt, without giving a reason.

To exercise this right:

• Notify us within 14 days of receipt — by email (info@dafi.nl) or WhatsApp
• Return the item within 14 days of notification, at your own cost and risk
• The item must be returned in the exact condition delivered, including all original seals, stickers, tags, packaging, accessories, and documentation

A return will not be accepted if:

• Any original seals have been broken or removed
• Any stickers, tags, or packaging are missing, damaged, or altered
• There is any damage, scratching, marks, or signs of use not present at delivery
• Any accessories, documentation, or boxes are missing

We reserve the right to refuse a return or reduce the refund amount if the item is not returned in the condition it was delivered. If all conditions are met, the refund will be processed within 14 days of receipt, to the same bank account used for payment.

In-Store Purchases — No Right of Return

For purchases made in person at our Maastricht boutique, no statutory right of withdrawal applies. Under Dutch law (art. 6:230o BW), the 14-day cooling-off right is specific to distance and off-premises contracts. In-store sales are final. We do not accept returns on in-store purchases.

This section applies to: custom jewellery, special orders, and all Sourced Items (including products listed on dafi.nl with a 2–4 week delivery window). These are items we obtain, commit to, or produce specifically on your behalf.

Please think carefully before placing such an order. Once we have committed to sourcing the item from our supplier, the transaction is binding and cannot be reversed.

Before We Have Ordered from Our Supplier

If you wish to cancel before we have placed the order with our supplier, cancellation is possible. No cash refund will be issued. Instead, you will receive the full amount as a Dafi voucher, valid for a future purchase.

After We Have Ordered — No Cancellation

Once we have placed the order with Dafi's supplier on your behalf, the order is final. There is no right of cancellation, return, or refund — in any form. The item is yours. By placing a special or sourced order, you confirm that you have considered your purchase and understand it cannot be undone once we have committed to your supplier.

Deposits

We may require a deposit of up to 100% of the purchase price. Deposits are non-refundable except as a Dafi voucher where cancellation occurs before we have ordered from the supplier.

All Cancellations Must Be in Writing

Cancellations must be submitted in writing (email, WhatsApp, or letter). The date we receive your cancellation determines whether the supplier order had already been placed.

A Part-Exchange Transaction is one where you sell item(s) to Dfi Corporate and simultaneously purchase item(s) from Dfi Corporate, with a cash difference settled between parties. These transactions are governed by two agreements that form a single linked commercial arrangement.

Two Agreements, One Deal

Agreement A — Your sale to us: When you ship your item(s) to Dfi Corporate and we receive them, the sale of those items is complete. You are the seller; we are the buyer. From the moment of receipt, the items belong to Dfi Corporate unconditionally. Dfi Corporate may list, sell, or otherwise deal with those items immediately upon receipt.

Agreement B — Your purchase from us: Your purchase of a Dafi item is a separate transaction subject to our standard terms. The 14-day cooling-off right applies to this agreement only if the item purchased is an in-stock item bought online. It does not apply to Sourced Items, Custom Orders, or Special Orders — those are final once placed, regardless of whether they form part of a part-exchange.

Interdependency — What Happens if You Withdraw

Because these two agreements form a single linked transaction, the following applies if you exercise your right of withdrawal on Agreement B (your purchase):

• If your traded-in item(s) have not yet been resold: Dfi Corporate reserves the right to simultaneously dissolve Agreement A and return your traded-in item(s). The cash difference you paid will also be refunded. The full transaction is unwound.
• If one or more of your traded-in items have already been resold: Those items cannot be returned. Dfi Corporate will pay you the agreed trade-in value for each item that has been sold, as stated in your Part-Exchange Agreement. You will also receive a refund of the cash difference paid. The trade-in value, not market value, is the applicable amount.

Documentation

Every Part-Exchange Transaction requires a signed (or digitally confirmed) Part-Exchange / Purchase Statement, stating the trade-in value of each item, the purchase price of the item you are acquiring, and the cash difference. A clear written confirmation via WhatsApp or email confirming these amounts and acceptance of these terms constitutes a valid agreement under Dutch law.

Dfi Corporate's Right to Withdraw from the Linked Deal

Where Dfi Corporate entered into a Part-Exchange Transaction specifically because of the linked purchase — i.e. Dfi Corporate would not have purchased your items at the agreed value, or at all, without the context of the full transaction — Dfi Corporate reserves the right to treat Agreement A as conditional on Agreement B remaining in force. If you withdraw from Agreement B, Dfi Corporate may elect to unwind Agreement A as described above, at its sole discretion.

We provide a 12-month warranty on the movement of every watch we sell, from the date of delivery. This warranty covers mechanical defects in the movement — and nothing else. The movement is the mechanical engine of the watch. Everything else is outside the scope of this warranty.

What Is Not Covered

• Normal wear and tear — scratches, scuffs, worn bracelet links, faded dials, aged gaskets, or any cosmetic deterioration through regular use
• Water damage — all watches are water-tested by us prior to sale. Any subsequent water ingress or damage is not covered under warranty
• Physical impact damage — dents, cracks, broken crystals, damaged cases, bezels, or crowns resulting from dropping, impact, or mishandling. If the watch has a visible dent or structural damage, this indicates an impact event outside our control and outside our warranty coverage
• Third-party servicing — if the watch has been opened, adjusted, or serviced by any watchmaker not authorised by Dafi, the warranty is immediately and fully void. We have no way to assess what occurred during an unauthorised service and accept no liability for any subsequent issues
• External components — straps, bracelets, cases, crowns, pushers, crystals, dials, and all non-movement parts are not covered under any circumstances

How to Make a Warranty Claim

Report the issue within 14 days of discovery, within the warranty period, via email (info@dafi.nl) or WhatsApp (+31 6 14 82 18 32), including your name, order reference, and a description of the issue. If the claim is valid, we will repair or replace the affected part, or issue a credit equal to the relevant value. Legal claims must be filed within one year of the original complaint.

Repaired Items Not Collected

Once your repair is complete we will notify you. If after three written notifications (the last by registered letter) you have not collected within 3 months, we are entitled to sell the item and recover our costs from the proceeds. You may claim any remaining proceeds for up to 3 months after the sale; after that, interest and storage fees apply.

Sourced Items Not Collected

If we ordered a product from a third party on your behalf and you have not collected it within 4 weeks of three written notifications, we reserve the right to sell the product in-store.

Transfer of Ownership

Risk of loss or damage transfers to you once the product is made available and deemed delivered. Legal ownership transfers only once full payment — including any interest or costs owed — has been received.

Our Liability

Our liability is limited to the warranty and authenticity obligations in these terms. We are not liable for indirect damages, except in cases of gross negligence. If we are found liable, liability is capped at the amount paid out under our corporate liability insurance, or at the invoice value of the relevant order where no insurance payment applies.

All designs, images, product photography, descriptions, and content created or provided by Dfi Corporate remain our intellectual property. You may not reproduce, share, or use any of it without prior written permission.

We cannot be held liable for delays or failures caused by circumstances beyond our reasonable control — including war, civil unrest, pandemics, natural disasters, extreme weather, transport disruptions, strikes, or decisions by our suppliers and manufacturers.

These terms and all agreements with Dfi Corporate are governed exclusively by Dutch law. The UN Vienna Convention on Contracts for the International Sale of Goods does not apply. Disputes will be submitted to the competent court in Maastricht, unless mandatory legal provisions require otherwise.

Changes to These Terms

We may update these terms at any time. We will notify you by email or via dafi.nl, with a link to the updated version. If you do not object within 14 days, the updated terms are deemed accepted.

Severability

If any provision is found invalid or unenforceable, the remaining provisions continue to apply in full.